BhajanDham - Privacy Policy

1/ Information we collect and receive

There are broadly two categories of information we collect, being:

1. information that we must use in order for you to use the Bhajan Dham Platform; and
2. information that you can choose to supply which we will use to improve your experience on the Bhajan Dham Platform.

In order for you to use the Bhajan Dham Platform, we must collect the following information. If you choose not to provide this information, you will not be able to fully utilize certain functions of the Bhajan Dham Platform.

 2/CONTACT INFORMATION

Where the Bhajan Dham mobile applications are obtained from other sources than Apple Google Play, You may share the names, numbers, Google ID’s and email addresses contained in Your address book  with Bhajan Dham by enabling the Bhajan Dham Enhanced Search Functionality. Where the Bhajan Dham Apps are obtained from Google Play, we do not share any user Contact Information. In addition to Contact Information, if You choose to activate use of a third party service, such as social networks services, within the Services, Bhajan Dham may collect, store and use the list of identifiers associated with said services linked to the Contact Information in order to enhance the results shared with other Users.

We using you address book data to suggest your friend activity and what there are listening also share deep link via SMS with your address book data. 

Please note that no other contact information other than the phone numbers and thereto attached names, Google ID’s and email addresses will be collected and used from Your address book. Other numbers or information that may be contained in Your address book will be filtered away by our safety algorithms and will therefore not be collected by Bhajan Dham. Please also note that You can always choose not to share Contact Information with Bhajan Dham and if You have shared such information and changed Your mind, You can delist Your number or opt-out to render Your entire Contact Information unavailable for search in the Bhajan Dham database.

3/ How we use the information we collect and receive

Consistent with the permissions you give us to collect the information, we will process the information for broadly two purposes, being: 1) to operate the Bhajan Dham Platform and any associated services securely; and 2/ to personalize and improve your experience on the Bhajan Dham Platform and any associated services. We store your data for as long as long as is necessary to continue providing a great continuous experience on the Bhajan Dham Platform or until requested otherwise by you.

3.1/ Operating the Bhajan Dham Platform securely

• We will use your Registration Data to verify and identify you when you log into the Bhajan Dham Platform and to operate your Bhajan Dham account, preventing any unauthorized or illegal activity;
• We will use your Registration Data to identify any contributions you make to the platform, be that your uploads, listens or other activity on the Bhajan Dham Platform;
• We will use your Ongoing Usage Data to make the Bhajan Dham Platform as interactive as possible and provide other uploaders and listeners with insights about listening behavior on Bhajan Dham Platform. Note that certain Ongoing Usage Data relating to how you use the Bhajan Dham Platform will be made publicly available to others of the Bhajan Dham platform by default;
• In order so that we can comply with our legal obligations as a licensed provider of audio content, we will use your Registration Data, Ongoing Usage Data and Profile Data (if you choose to provide it) to report to rights holders as part of our licensing framework;
• We will use your Registration Data to respond to any comments or enquiries which you submit to us and to provide you with customer and technical support;
• If you purchase a service provided by us on the Bhajan Dham Platform, the information which is necessary to make payment will be collected and processed by the payment processor with which we work. We will collect some non-identifiable account details in order to comply with our legal obligations to governmental authorities, such as HM Revenue & Customs in the United Kingdom;
• We will use your age to enable age restrictions where appropriate;
• We will use any data which we collect to maintain the technical functionality of the Bhajan Dham Platform and to enhance the safety and security of the Bhajan Dham Platform, for example by taking action against activities that are, or may be, in breach of our Terms of Use.

In addition to any specific grounds stated above, it is necessary for us to process the above information in the manner described to ensure our legitimate interest of operating the Bhajan Dham Platform securely and for the performance of our contractual obligations with you (such as our Terms & Conditions).

3.2/ Personalizing and improving your experience on the Bhajan Dham Platform

• We will use your Registration Data, Ongoing Usage Data, Profile Data, Connected Social Media Data to customize your experience on the Bhajan Dham Platform, such as providing tailored recommendations as to what user profiles to follow, suggesting certain audio content in your music feed and queuing up audio content to play “up next” after your chosen selection ends;
• We will use your Registration Data, Ongoing Usage Data, Profile Data and Connected Social Media Data to customize any communications (including emails, push notifications or in-app messages) we send to you about the Bhajan Dham Platform, including any changes to the Bhajan Dham Platform. Such communications will be consistent with any permissions you have communicated to us, which are accessible in the Notifications panel of your settings;
• We will use your Registration Data, Ongoing Usage Data, Profile Data and Connected Social Media Data to ensure that any advertising or promotions on the Bhajan Dham Platform (including for third party products and services) is relevant to you. We will never permit any third parties to contact you directly unsolicited, unless you have provided your express consent;
• We may make your Registration Data and aspects of your Ongoing Usage Data relating to how you use the Bhajan Dham Platform available to third party developers via our open application interface (the “API”) so that they develop services which are complementary to the Bhajan Dham Platform;

In addition to any specific grounds stated above, it is necessary for us to we process the above information in the manner described to ensure our legitimate interest of personalizing and improving your experience on the Bhajan Dham Platform, so that the service we are providing is always interesting to you.

We will also use data we collect to conduct aggregated and anonymized analysis of users’ listening behavior on the Bhajan Dham Platform.

4/ Sharing information

Information which we collect and process may be shared by either you or us in certain circumstances.

4.1/ Sharing by you

• Third party applications: If you connect your Bhajan Dham account to certain third-party applications, including Facebook and Twitter, certain information will automatically be shared with that service, including the information public by default and information necessary for the connections which you have set up to operate. That third-party application’s use of that information will be governed by their privacy policy and your settings on that service;
• Social media: you can click on a “Share” or similar button on the Bhajan Dham Platform, which will allow you to share information (such as audio content) on the Bhajan Dham Platform via a third-party platform, including social media platforms such as Facebook and Twitter. When you share such information, the processing of this information will be governed by the terms of the third-party platform’s privacy policy. We advise you to use caution whenever you share information.

4.2/ Sharing by us

• Rights holders: Bhajan Dham is committed to ensuring that artists are rewarded for their work. Therefore, we are committed to licensing from relevant rights holders. As part of our licensing framework, we are required to share certain information with rights holders. Such rights holders will use this information to evaluate how the audio content they are licensing is performing. We will share information on an aggregated and anonymized basis that does not identify you directly;
• Commercial partners: Bhajan Dham works with a range of commercial partners across a number of business purposes, including brand partnerships. We may share certain information with these commercial partners on an aggregated and anonymized basis in order to provide insights as to the use of the Bhajan Dham Platform. We may also share certain information in order so they can contact you about services which you are interested in (such as redemption of prizes from Bhajan Dham competitions) and to which you have provided your express consent;
• Advertising: we share certain of your Ongoing Usage Data and Profile Data with advertising platforms on an aggregated and anonymized basis in order so that advertisements on the Bhajan Dham Platform are tailored and relevant to you;
• Service providers: we utilize a number of service providers to help us with a variety of important functions, including ensuring the security and operational functionality of the Bhajan Dham Platform. We share certain information with these service providers in order so that they can provide these services to us and so that we can perform our obligations with you. Some of these service providers may be located outside of the European Economic Area;
• Third party developers: Bhajan Dham encourages and fosters development of new services which help improve the Bhajan Dham community. Therefore, we allow third party developers via our API to use information that is public by default. This allows these developers to build parts of the Bhajan Dham Platform into their own offerings. Some of these third-party developers may be located outside of the European Economic Area;
• Compliance with laws: we may disclose information to any courts, law enforcement bodies or governmental authorities in order to comply with our legal obligations and respond to any claims asserted against us. We will only disclose information to the extent we are legally obligated to do so;
• Business transitions: if we are acquired by another company or person, involved in a merger or sell our assets to another company, or person it is likely that user information will be transferred. If as a result of such a business transition, your information will be used in a manner different from that set out in the Privacy Policy, we will promptly notify you.

You can always report any suspected misuse of your personal information to us by emailing us at Privacy@Bhajan Dham.com and we will investigate your claim as soon as practicable.

5/ Your preferences

You can change and customize the communications which you receive from us in your settings. We will ensure that any communications (being emails, push notifications or in-app messages) reflect your settings. However, as explained in section 4.1, certain information about your Ongoing Usage Data is made public by default.

6/ Data transfers

Bhajan Dham is a global community, and therefore we may need to share your information internally with subsidiary companies within the Bhajan Dham group and externally with third party service providers and developers for the purposes and activities specified in this Privacy Policy. This may involve information being collected within the European Economic Area being transferred to countries outside of the European Economic Area, including the United States, although such transfers will always be limited to the purposes and activities specified in this Privacy Policy. Your information may therefore be subject to privacy laws that are different from those in your country of residence.

We utilize appropriate safeguards, such as standard contractual clauses from the European Commission or a relevant supervisory authority, in order to ensure that any transfer of your personal data outside of the European Economic Area will be lawful and safe. Further information on these safeguards can be provided upon request by emailing us at Privacy@Bhajan Dham.com.

7/ Your rights

Users located in certain countries, including the European Union, are afforded specific rights regarding their personal information. Subject to eligibility, users in the European Union have the following rights:

• Right to Access: you may request to confirm whether or not we are processing your personal data. If we are, you can request a copy of your personal data, which we provide free of charge in the initial instance. Further copies may incur a reasonable administrative fee;
• Right to Data Portability: the copy of your personal data we provide to you will be in a structured, commonly used and machine-readable format. You shall be entitled to transmit this personal data to another entity;
• Right to Erasure: you may request the erasure of your personal data;
• Right to Object: you may object, on grounds relating to your particular situation, at any time to processing of your personal data. If you are eligible to exercise this right, we will ensure that your personal data will no longer be processed for such purposes by us, unless we are required to do so by law or there are overriding compelling legitimate grounds for the continuation of the processing;
• Right to Rectification: you may ask us to change or update your personal data, especially if it is inaccurate;
• Right to Restriction of Processing: you may request us to restrict the processing of your personal data in certain circumstances, such as if it is inaccurate or unlawfully held;
• Right to Withdraw Consent: where you have consented to the processing of your personal information by us, you may withdraw your consent at any time by modifying the relevant account settings or emailing us at Privacy@Bhajan Dham.com. Note that the withdrawal of your consent does not affect the lawfulness of any processing of your information by us before the withdrawal of your consent.

8/ Cookies policy

8.1/ Cookies explained

A cookie is a small file which may be placed on your computer’s hard drive. Once the file is added, the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. There are “persistent” cookies, which stay on your device for a set period of time or until deleted, and “session” cookies, which expire once your web browser is closed.

There are also other similar technologies which help to identify your device when you return to an app or use a service, including pixel tags (transparent graphic images which indicate that a page or an email has been viewed) and mobile device identifiers.

We also integrate Software Development Kits, which is code that third party developers need to include to ensure the functionality of their services with the Bhajan Dham Platform. We may use this technology, for instance, to allow you to connect your social media to the Bhajan Dham Platform as described in section 2.5.

8.2/ How we use cookies

We use cookies and the other similar technologies described above (“Cookies”) to help to personalize and improve you experience on the Bhajan Dham Platform by enabling us to monitor which pages you find useful and which you do not. We use them for the following specific purposes:

• Authentication: we use Cookies to identify you as a valid user and to help personalize your experience on the Bhajan Dham Platform consistent with your profile;
• Functional / Personalization: we use Cookies to ensure that operation of the Bhajan Dham Platform is customized according to your activity. For example, these cookies ensure that when you return to the Bhajan Dham Platform, we remember how to customize our services to your requirements and suggest similar content to what you have listened to previously;
• Bhajan Dham Marketing: we use Cookies to show you relevant advertisements relating to the Bhajan Dham Platform by working with our business partners, including web publishers and advertising providers;
• Performance / Analytics: we use Cookies to understand how the Bhajan Dham Platform is being accessed, used and is performing. We use this information to operate and improve the Bhajan Dham Platform;
• Security: we use Cookies to implement our security features and helps us detect unauthorized, malicious or illegal activity, including ensuring that unauthorized users are not accessing your account;
• Targeting / Advertising: we use certain third-party marketing service providers, including (i) Facebook Audience Network; and (ii) Google DoubleClick for Publishers to improve your experience of online advertising. We will provide such third-party marketing service providers with details of your Cookies to ensure that only advertisements (both relating to Bhajan Dham and otherwise) that are relevant to you will be provided to you on the Bhajan Dham Platform. 

9/ Third-party links

The Bhajan Dham Platform may contain links to other third-party websites and services. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy policy. You should exercise caution and look at the privacy policy applicable to the website or service in question.